Privacy Policy

Last modified: April 8, 2025

At Hanover Kitchen and Bath, we are committed to respecting the privacy of our clients, prospective clients, and visitors to our website. That’s why we have taken, and will continue to take, the necessary measures to preserve the confidentiality of the personal information we hold. Hanover Kitchen and Bath recognizes the importance of your privacy and the sensitive nature of your personal data.

The purpose of this privacy policy is to inform you of Hanover Kitchen and Bath’s practices regarding the collection, use, and disclosure of personal information that may be provided through access to or use of our website or otherwise collected by us (e.g., by phone).

This policy explains why we collect personal information, how we use it, the measures taken to secure access to this information, retention periods and destruction processes, as well as contact information should you have any questions or concerns about this policy.

Personal Information Collected

First, it’s important to define what personal information is. Law 25 defines personal information as “any information concerning a natural person that allows, directly or indirectly, that person to be identified.”

As of September 22, 2023, personal information relating to a person’s business role—such as their name, title, function, business address, email address, and phone number—is excluded from the rules governing the collection and confidentiality of personal information under the Private Sector Act, as well as information considered public by law.

In the course of our activities, we collect and use certain personal information about our clients and prospects. In the “Contact Us” section (first name, last name, email, phone number, and message), the information is requested in order to process the inquiry, deliver services, and understand needs to better serve.

What Do We Do with Your Personal Information?

We transfer the information to the person responsible for delivering the service, and this person will only use the information for professional purposes.

Cookie Policy

The Hanover Kitchen and Bath website uses cookies and related technologies (referred to collectively as “cookies”). Cookies may also be placed by third-party services used to collect statistics.

What is a cookie?

A cookie is a small text file sent by a website and stored by your browser on your device’s hard drive. The information stored may be returned to our servers or those of the third parties upon future visits.

What is a script?

A script is a piece of code used to ensure the website functions properly and interactively. This code may run on our server or on your device.

What is a web beacon?

A web beacon is a small invisible piece of text or image used to monitor traffic and gather various data related to site usage.

Third Parties

Hanover Kitchen and Bath uses third-party services, including Google, that place cookies. While we cannot guarantee how these third parties handle your data, they are required to comply with relevant privacy laws. These parties should be considered independent data controllers. We recommend reviewing their privacy policies.

Statistical Cookies

Hanover Kitchen and Bath uses statistical cookies to optimize the user experience on its website. These cookies provide insights into how visitors use the site.

Consent

When you first visit the Hanover Kitchen and Bath website, a pop-up window will provide information about cookies. You may choose to refuse non-essential cookies.

You can also disable cookies through your browser settings, though some features of the website may no longer function properly.

Enable/Disable and Delete Cookies

Your internet browser allows you to automatically or manually delete cookies. You can also set preferences for specific cookies or receive a notification when one is placed. Please refer to your browser’s Help section for more details.

Note: The Hanover Kitchen and Bath website may not function properly if all cookies are disabled. If cookies are deleted, they will be re-placed upon your next visit with your renewed consent.

Your Rights Regarding Personal Information

You have the following rights regarding your personal data:

Request access to personal data processed by Hanover Kitchen and Bath;
Object to the processing of your personal information;
Request an overview of your data in a commonly used format;
Request correction or deletion of data if inaccurate or outdated;
Withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the consequences;
Submit a complaint regarding non-compliance with the PIPEDA to our organization or, if unresolved, to the Office of the Privacy Commissioner of Canada.

To exercise these rights, please contact the representative listed below. If you have a complaint about how Hanover Kitchen and Bath handles your data, we would like to hear from you.

Contact Person

You may exercise the rights provided in this Policy or submit any questions or complaints regarding Hanover Kitchen and Bath’s personal data practices by contacting:

Oscar Marquez, President
492 10th Street
Hanover, ON, N4N 1R1 Canada
Telephone: 519-364-3302
E-mail: oscar@hanoverkitchenandbath.ca

Individuals consent to the collection, use, and disclosure of personal information by accepting the Hanover Kitchen and Bath cookie policy.

How Do We Protect Your Personal Information?

We will maintain the confidentiality of your information and use it only in accordance with this privacy policy. Our internal practices limit employee access and use of customer data to protect your privacy.

Hanover Kitchen and Bath has implemented procedures such as access control to sensitive data, updating and reviewing sensitive data registries, data deletion and anonymization procedures, and an internal privacy policy.

We employ reasonable security measures to protect against theft, loss, misuse, or alteration of your personal information. However, please note that data transmitted over the Internet may be intercepted by third parties. As such, we cannot and do not accept liability for the theft, loss, misuse, or alteration of personal information transmitted online.

Protecting your personal data is a top priority for us, and we are prepared to take appropriate and timely measures in case of any incident, in accordance with applicable privacy laws.

We have a complaint-handling process, complete cybersecurity incident reports for every incident (harmful or not), review our sensitive data registry periodically, and provide phishing/cybersecurity training to all employees.

Retention and Destruction of Your Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or for legal/business purposes. When no longer required, we destroy or anonymize personal information (i.e., alter the data so it can no longer be linked to any individual).

Contact Us

If you have questions about Hanover Kitchen and Bath’s privacy policy, or if you believe your data has been mishandled, please contact us in writing at: